To prevent heat damage to our candles during shipping, we check the weather at the destination address for each order during the summer months. If the weather is above 90°F either here in Jacksonville, AL or at the destination address, we will hold the package and ship when the weather cools off. This can mean delays in shipping packages to some parts of the country in the summer months. We will also ship candles on Mondays to prevent them from sitting in hot trucks and warehouses over the weekend. We do not want to disappoint anyone by sending a candle when it is too warm for it to arrive without being damaged by the heat, and so far our plan is working beautifully because we very rarely have heat damage since instituting this policy.
Extreme Cold Weather
Our candles are also sensitive to extreme cold weather. For this reason, shipments may be delayed in the winter as well. Sustained temperatures below freezing can damage our candles and we will use discretion in timing order shipments during cold spells.
Lead time varies according to how many orders are currently being processed. We will not sacrifice quality for quantity so please give us time to get your products made. As a general rule, orders are shipped within one to seven days after being ordered. Please order early for Christmas!
Our orders are shipped via USPS. We package our candles/products securely. However, if you discover damage to your order that has occurred during shipping, please notify us IMMEDIATELY (within 2 days of receipt). The damaged items must be kept with its original packaging for the delivery service to pick up and inspect at their discretion. We take great care in packaging our orders for shipment, and damage is an extremely rare occurrence.
In the unlikely event that you are not completely satisfied with the products you receive, please contact us within 3 days of receiving your items via our website to make arrangements to return the items to us for a refund or replacement. Shipping charges are non-refundable. Any item that has been damaged, used, burned, or whose wick has been cut is not returnable.
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